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ONLINE BANKING MAINTENANCE
We will be performing Online Banking maintenance on Saturday, September 23 and Sunday, September 24. Maintenance will begin each night at 9:00 p.m. PST and end by 1:00 a.m. PST the following morning. During the maintenance windows, you may experience brief interruptions in service. 
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Convenience Services

Account Services

Click below for information you'll need to stop electronic payments, complete balance transfers, and more.

Credit and Debit Card Travel Notification Form

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The online Travel Notification Form is available within Online Banking for you to notify us when you will be travelling outside of your home area.  Alerting us to your travels will reduce the likelihood that your SFPCU Visa and Debit Cards will be blocked due to card activity outside of your home area.

To access the form:

  • Login to Online Banking.
  • Navigate to Account Services > Travel Notification Form.
  • You will be taken to the Travel Notification Form.
  • Provide your travel dates, the card(s) used for purchases, travel destinations, and contact information while travelling, then click submit.

Please Note: This form is valid within 2 business days of submission. If your departure day is today, please call us at 800.222.1391. For additional travel information go here.

Dispute an ACH Electronic Payment Form

The Unauthorized Debit (ACH) Form may be used to return unauthorized or fraudulent electronic transactions. Note: The transaction posting date cannot be older than 60 days.

Please fill out all of the information thoroughly and fax to 415.682.7280, or email to members_info@sfpcu.org.

Dispute Debit Card Transactions

The Cardholder Dispute Form may be used if you have unauthorized, fraudulent activity on your SFPCU Debit MasterCard.

Please fill out all of the information thoroughly and fax it to 415.682.7280 or email to members_info@sfpcu.org.

To report fraudulent activity for Visa® credit cards, please contact Visa® at 800.449.7728

Stop ACH Electronic Payment Request

The Stop ACH Electronic Payment Request is for stopping recurring scheduled payments -- not for new/first-time payments that have yet to debit to your account.

To submit a stop electronic payment request:

  • Login to Online Banking.
  • Navigate to Account Services > Stop Electronic Payment.
  • You will be taken to the Stop Electronic Payment Request form.
  • Select the account on which you would like to stop the payment from the dropdown menu.
  • Choose whether it is a one-time stop or a permanent stop for recurring payments.
  • Fill out the name of the company, the date of the electronic payment and the amount of the payment you wish to stop, then click submit.

The stop payment request must be received by the Credit Union at least three business days prior to the scheduled debit transaction date. Please note that you cannot stop an electronic payment that was used at the point of sale, such as from a retail establishment. This means that if you purchased something with a debit card, you cannot stop payment on the transfer.

Stop Check Payment

The Stop Check Payment form allows you to request a stop payment on one or more checks. A stop payment request does not guarantee that the check or checks will be stopped. The item may have already been processed and posted to your account.

To request a stop check payment:

  • Login to Online Banking.
  • Navigate to Account Services > Stop Check Payment.
  • You will be taken to the Stop Check Payment form.
  • Complete the fields to make a stop payment request based on known payment information.

Please note:
 Terms, conditions and fees may apply, see your Account Agreement for details.

Balance Transfers

The Balance Transfer Form may be used to transfer your credit card balances.

Please fill out all of the information thoroughly and fax it to 415.682.7280 or mail to SF Police Credit Union, Attn: Visa® Coordinator, P.O. Box 22219, San Francisco, CA 94122-0219.

You can also contact us
, visit a branch location, or call us at 800.222.1391 for assistance.


  • Accessibility
  • Federally insured by the National Credit Union Administration
  • Equal Housing Opportunity
  • NMLS ID# 409710

APR = "Annual Percentage Rate". Actual APR is based on your credit profile and may be higher than the lowest rate available. Posted rates may include promotional discounts and other terms and conditions. APY = "Annual Percentage Yield". Rates are subject to change without notice.

SFPCU proudly provides banking and loan solutions including checking accounts, credit cards, auto loans and more for police, firefighters, EMTs and other first responders and law enforcement and their families in the Bay Area and beyond. Visit us at one of our branches in San Francisco, Pleasanton, San Mateo or Oakland, CA or check if you are eligible for membership and apply online today.

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