Do I need to change the photo I have on my DYOC? (Design Your Own Card)
You may need to if the placement of the chip interferes with the current photo you have uploaded. Please call the credit union at 800.222.1391 and we can help you with the process.
Can I change/reset my PIN?
You can easily change or customize your PIN by calling our Contact Center at 800.222.1391.
If I'm a secondary cardholder, how do I change my PIN?
At a certain point during the PIN reset process, you will be prompted to identify which cardholder you are by entering the first letters of your first name using your telephone key pad. The system will confirm which cardholder is calling.
Why is my new PIN not working?
If there have been multiple cards issued for the same cardholder and you have changed your PIN recently, it’s possible you are using the wrong card. Since the chip is unique to the card, the updated PIN only work for the most recently issued card.