Q: What is a Login ID?
A: Currently, your Login ID is your member number or the username you created in the previous Online Banking system.
Q: What do I do if I am locked out?
A: You are allowed three (3) incorrect password attempts before your account is locked and access is denied. When this happens, you will have to wait 1 hour or call Member Services at 800.222.1391.
Q: How do I reset my password?
A: If you have forgotten your password, you can call Member Services at 800.222.1391 to reset it. If you're already logged in, you can reset your password by navigating to Settings > Security Preferences > Change Password.
Q: I have the old SFPCU Mobile App. Can I still login and use it?
A: Please make sure you're using the latest version of the Mobile App. If you have the old app installed, simply accept the app update and login to the new version of the app.
Q: Why is the system asking me for the Secure Access Code every time I login? I have already logged in for the first time.
A: When you enter your Secure Access Code, your web browser stores a cookie telling the system that you have already logged in before. If you are using a different browser, a different computer, or have deleted your browser's cookies, you will be prompted to enter a Secure Access code again.
Q: When I try to login, I get a message telling me that I need to upgrade my browser, even though your Browser Compatibility Tool tells me I am using a supported browser.
A: If you're using a supported version if Internet Explorer (9.0 and above), you might have to edit your browser settings if you are seeing a browser upgrade message. Under Tools > Compatibility View Settings, make sure the two checkboxes below are unchecked. Additionally, you will need to make sure that sfpcu.org is not listed under "Websites you've added to Compatibility View."