Online Banking Login
Online Banking

Login Help

As we are currently experiencing a very high call volume related to Online Banking, if you have an issue not related to logging into online banking, we would encourage you to use MemberLink to check your balance, transfer money, request checks and obtain the latest rate information.

Secure Access Code

What is a Secure Access Code (SAC)?
The first time you access Online Banking and anytime you are using a computer or other device that is “unfamiliar” to the online banking system, you will be prompted to receive a Secure Access Code, a one-time PIN used to verify your identity. 

Why do I need it?
The Secure Access Code is part of the government mandated Multi-Factor Authentication (MFA) process that requires a user to provide two or more of three possible authentication methods.  In the prior system, you were presented with a Challenge/Response question each time you logged in from a new device.  The Secure Access Code is considered to be a more secure feature as many of us tend to choose Challenge/Response questions that could be answered through publicly available information.

How do I get my Secure Access Code and what do I do with it?

  • In your initial login process you will be taken to a screen that will ask you to select how you would like to be contacted with the code (via phone, text (SMS), or email)
  • Once you select your delivery method the Secure Access Code input screen appears (PLEASE DO NOT CLOSE THIS SCREEN UNTIL AFTER YOU HAVE INPUT YOUR CODE OR YOU WILL NEED TO START OVER)
  • You will receive a message with a numeric Secure Access Code
  • Enter the Secure Access Code into the Secure Access Code input screen and press "Submit"
  • The SAC is only active for 30 minutes. After 30 minutes, you will need to request a new SAC
  • You are all set!
  • For security reasons you will be asked to repeat this process if you login on another device

All of the Secure Access Code information for me is outdated
If the pre-populated information displayed is no longer valid, please contact Member Services at 800.222.1391 as soon as possible to update your information. 

Why is the system asking me for the Secure Access Code every time I login?
When you enter your SAC, your web browser stores a cookie telling the system that you have already logged in before. If you are using a different browser, a different computer, or have deleted your browser's cookies, you will be prompted to enter a SAC again.

Logging in For the First Time

When logging in to the new system you will need to complete a few extra steps.  Below you will find step by step directions and a video to assist you.

  • Enter your current login credentials: Enter you Member #/Login ID and password in the red login box in the top right hand corner on every page of our site and click 'Login'
  • Secure Access Code: For your security, you will be sent to a Secure Access Code screen. Select how you would like to be contacted with the code (via phone, text (SMS), or email). Once you receive the secure access code you will enter it into the text field onscreen.
  • Create a New Password: Your password must be at least 5, but no more than 15 characters long and contain 1 number
  • Review and Update your Profile: You will then have an opportunity to review and update your profile information if necessary  
  • Accept the Online Banking Agreement: Review and click 'I Accept' and your login process is complete
(Click below for a video demonstrating the first time login process.)
Login Error Message

If you have received an "Unconfigured Error" message while attempting to login, you may need to try logging in with your username instead of your member number.

Q: The login box says “Member Number/Login ID.” Can I login with my member number?
A: In our previous system, you could login with either your member number or self-created username (Login ID). The new system is different and you are required to login with your username. If you can’t remember your username, call Member Services at 800.222.1391 and they will retrieve it for you.

Q: What if I never created a username?
A: In that case, you can continue logging in with your member number. You will be prompted to create a username (Login ID) in the future.

Browser Compatibility
To ensure you have the best Online Banking experience, we recommended using one of the following internet browsers: 

To check which browser version you are using, click here to use our Browser Compatibility Tool.

FAQs

Q: What is a Login ID?
A: Currently, your Login ID is your member number or the username you created in the previous Online Banking system.


Q: What do I do if I am locked out?

A: You are allowed three (3) incorrect password attempts before your account is locked and access is denied. When this happens, you will have to wait 1 hour or call Member Services at 800.222.1391.


Q: How do I reset my password?

A: If you have forgotten your password, you can call Member Services at 800.222.1391 to reset it. If you're already logged in, you can reset your password by navigating to Settings > Security Preferences > Change Password. 


Q: I have the old SFPCU Mobile App. Can I still login and use it?

A: Please make sure you're using the latest version of the Mobile App. If you have the old app installed, simply accept the app update and login to the new version of the app.


Q: Why is the system asking me for the Secure Access Code every time I login? I have already logged in for the first time.

A: When you enter your Secure Access Code, your web browser stores a cookie telling the system that you have already logged in before. If you are using a different browser, a different computer, or have deleted your browser's cookies, you will be prompted to enter a Secure Access code again.


Q: When I try to login, I get a message telling me that I need to upgrade my browser, even though your Browser Compatibility Tool tells me I am using a supported browser.

A: If you're using a supported version if Internet Explorer (9.0 and above), you might have to edit your browser settings if you are seeing a browser upgrade message. Under Tools > Compatibility View Settings, make sure the two checkboxes below are unchecked. Additionally, you will need to make sure that sfpcu.org is not listed under "Websites you've added to Compatibility View."

compatibility-view

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