Q: What is a Login ID?
A: Your Login ID is the username you create to login to Online Banking.
Q: What do I do if I am locked out?
A: You are allowed three (3) incorrect password attempts before your account is locked and access is denied. When this happens, you will have to wait 1 hour or contact us at 800.222.1391.
Q: How do I reset my password?
A: If you have forgotten your password, you can call us at 800.222.1391 to reset it. If you're already logged in, you can reset your password by navigating to Settings > Security Preferences > Change Password.
Q: Why is the system asking me for the Secure Access Code every time I login? I have already logged in for the first time.
A: When you enter your Secure Access Code, your web browser stores a cookie telling the system that you have already logged in before. If you are using a different browser, a different computer, or have deleted your browser's cookies, you will be prompted to enter a Secure Access code again.
Q: When I try to login, I get a message telling me that I need to upgrade my browser, even though your Browser Compatibility Tool tells me I am using a supported browser.
A: If you're using a supported version if Internet Explorer (9.0 and above), you might have to edit your browser settings if you are seeing a browser upgrade message. Under Tools > Compatibility View Settings, make sure the two checkboxes below are unchecked. Additionally, you will need to make sure that sfpcu.org is not listed under "Websites you've added to Compatibility View."