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Card Security

Keep your cards safe

  • Check your statements. Examine the charges every month and report any suspicious activity
  • Sign-up for E-statements to access your statements through Online Banking  
  • Sign the signature panel on your credit and debit cards as soon as you receive them
  • Report lost or stolen cards immediately
  • Lock away unused cards (don’t automatically cancel credit card accounts because that can damage your credit score)

Falcon Fraud Manager

The Falcon Fraud Manager blocks transactions from a specific region or country due to fraudulent activities and further protects your Visa credit card and debit MasterCard from criminal activity. High-risk transactions are flagged immediately.

Travel Notification Form

To ensure a hassle-free trip with uninterrupted service while traveling, notify SFPCU with our easy-to-use form within Online Banking.

SFPCU provides convenient access to your accounts no matter where you travel. We also safeguard your personal information with services that monitor activity on your accounts while you’re out sightseeing and experiencing the world so you can focus on fun.

To get started, simply login to Online Banking and navigate to Account Services > Travel Notification.

  1. Enter your travel dates
  2. Which card(s) you will be using
  3. Your destination(s)
  4. Contact information
  5. Click Submit

It takes just a moment and you have the peace of mind knowing SFPCU is watching out for your financial well-being.

Blocked, Lost, or Stolen Cards

Blocked Cards | Falcon Fraud Service Center
Visa® Credit Card 888.918.7313
International +1.410.581.9994
 
MasterCard® Debit Card 888.241.2440
International +1.909.941.1034
Lost or Stolen Cards
Visa® Credit Card 800.449.7728
International +1.410.581.9994
 
MasterCard® Debit Card 415.564.3800
After Hours 888.241.2510
International +1.909.941.1398

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  • Federally insured by the National Credit Union Administration
  • Equal Housing Opportunity
  • NMLS ID# 409710

APR = "Annual Percentage Rate". Actual APR is based on your credit profile and may be higher than the lowest rate available. Posted rates may include promotional discounts and other terms and conditions. APY = "Annual Percentage Yield". Rates are subject to change without notice.

SFPCU proudly provides banking and loan solutions including checking accounts, credit cards, auto loans and more for police, firefighters, EMTs and other first responders and law enforcement and their families in the Bay Area and beyond. Visit us at one of our branches in San Francisco, Pleasanton, San Mateo or Oakland, CA or check if you are eligible for membership and apply online today.

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