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Contact Us

We’re always eager to answer your questions and learn how we can better serve you, our first responder members from California and beyond. Reach out to us at any time via this online form!


General Inquiries
24/7 Call Center Local: 415.564.3800
Toll-free: 800.222.1391
If calling from overseas dial: 00.1.415.564.3800
MemberLink–24/7 automated account inquiries Local: 415.242.2142
Toll-free: 800.871.3419
Mailing Address: SF Police Credit Union
P.O. Box 22219
San Francisco, CA 94122-0219
If mailing a deposit be sure to:
  • Provide your Member Number and full account number on check
  • Endorse the check with your signature and write for “For Deposit Only” in the endorsement box on the back of the check.
  • Please do not mail cash deposits.
Additional deposit methods: Check deposits can also be made at any SFPCU branch, Shared Branches nationwide, or by using Online Check Deposit in Online Banking.

Visa® Credit Cards
Visa Customer Service 866.820.4896
Lost or Stolen Visa 800.449.7728
If calling from overseas dial: 00.1.410.581.9994
After Hours: 800.449.7728
Falcon Fraud Service Center
Use this number if you have been contacted by
the Automated Assistant or your card has been blocked.
888.918.7313
If calling from overseas dial: 00.1.909.941.1034

Visa Payment Address: Visa
P.O. Box 60510
City of Industry, CA 91716-0510
Visa Cardholder Disputes: Visa cardholder disputes may be mailed to the following address:
Visa Customer Service
P.O. Box 31112
Tampa, Florida 33631-3112

MasterCard® Debit Card
Lost or Stolen Debit Card 415.564.3800
If calling from overseas dial: 00.1.909.941.1398
After Hours: 888.241.2510
Falcon Fraud Service Center
Use this number if you have been contacted by
the Automated Assistant or your card has been blocked.
888.241.2440
If calling from overseas dial: 00.1.909.941.1034


Service Inquiries
Mortgage Servicing 855.501.3026
Hours: Mon-Friday 5:30 am - 9:00 pm
Saturday 5:30 am - 2:00 pm
Online Bill Pay 855.216.1760
Auto Buying Service Direct: 650.493.5209
Toll-free: 800.716.9550

Financial Services for First Responders
  • Federally insured by the National Credit Union Administration
  • Equal Housing Opportunity
  • NMLS ID# 409710

APR = "Annual Percentage Rate". Actual APR is based on your credit profile and may be higher than the lowest rate available. Posted rates may include promotional discounts and other terms and conditions. APY = "Annual Percentage Yield". Rates are subject to change without notice.

SFPCU proudly provides banking and loan solutions for police, firefighters, EMTs and other first responders and their families in CA and beyond. Member eligibility

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